INTELLIGENT CALL ROUTING

Nuevo provides Intelligent Call Routing (ICR) for customers that need to be able to route calls based on a variety of session attributes. ICR can be used to route based on ANI or customer-supplied information, such as an account number or social security number, to determine how the call should be handled. For example, in the case where ANI is provided, the call is answered and ANI information is passed to the ICR. The ICR searches the database for a match. When a match is found the called is routed appropriately. Other criteria (listed below) in addition to or instead of ANI can be added for routing* :

Time-of-Day
Have your calls route based on the time of day, easily configured via a web interface, so that you can control when and where your calls are routed to.

Least Cost Routing (LCR)
Nuevo can have your calls routed based on least cost routing algorithms, you can control how, when and where your calls are routed by adding LCR to ANI based routing.

NPA, NXX, or Zipcode Routing
Nuevo can have your calls routed based on a variety of available session attributes that includes but is not limited to : NPA, NXX, and zipcode routing. You control how, when and where your calls are routed by these session attributes to your routing.

Load Balancing
Load balancing routing is used to load balance across servers/applications. Nuevo can track number of available ports on a specific server/application and route based on CPU and or port utilization.

Customer Needs Based Routing
Nuevo owns the technology and can work with you to define a routing scheme based on your needs, our platform is open so building solutions to fit your needs is what we excel at.

*Our packages can be expanded and customized to meet your specifications, please contact our Sales Team about our different packages and rates, or if you just have any questions about requirements.

CONTACT | 877.GO.NUEVO