SPEECH ANALYTICS : eDISCOVERY

Nuevo hosts a secure infrastructure to upload recorded audio for analysis and reporting via an OnDemand portal. Typical uses of our hosted infrastructure include quickly searching recorded audio files for discovery purposes and compliance with regulatory requirements.

On December 1, 2006 several amendments to the Federal Rules of Civil Procedure regarding a company's duty to preserve and produce electronically stored information (ESI) in the face of litigation — or pending litigation — took effect.

As with most new compliance rules, there is some confusion and hand-wringing on the part of enterprises as to what the amendments really mean. In this case, the big question companies are asking of their attorneys, IT people, vendors and compliance officers is: Do the new rules mean we have to drastically alter the way we preserve, retrieve and produce electronic data? The answer to that question: It depends. It depends on what practices, procedures and technology you already have in place (if any), and how susceptible your enterprise is to a lawsuit.

If your company has clearly stated, consistent, across-the-board policies and procedures in place on ESI preservation and production in the event of litigation, you may be protected. If your company doesn't, you could be vulnerable to crippling sanctions and fines.

Nuevo provides the following services to help enterprises and small-businesses understand and deal with these new rules especially given the mobility components of computing:

• eDiscovery Consulting
• eDiscovery hosted solution for call anaylsis/discovery
  • Quickly sift through recorded calls to "discover" what you're looking for
• Network implementation from an eDiscovery perspective
  • Who/How are people connecting to your network?
  • Where is ESI on the network and on what devices?

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