Nuevo Communications recognizes and respects your privacy expectations and will take the necessary steps to ensure that information you share with us remains confidential. This notice describes how we guard your privacy. It also describes how we collect and use the information you provide us.

Nuevo Communications does not use third party vendors to market products through the telephone or mail. We will not sell or share your personal information to any such marketing organization. When Nuevo Communications does share information with non-affiliated third parties it is only as described in the section of this notice entitled "Information We Share." Protecting the privacy and confidentiality of your information is not something you must request of Nuevo Communications -- it is our standard practice.

Key Definitions

The terms in this notice are defined as the following:

We, our, us means Nuevo Communications.

You, your means all of our customers who have a continuing relationship with us. A continuing relationship is defined as an individual who has an account with us, such as a hosted IVR. It also includes all former customers.

Nonpublic personal information means information about you that we collect in connection with providing our services to you. This does not include information available from public sources, such as telephone directories or government records.

Affiliate means a company we own or control, a company that owns or controls us or a company that is owned or controlled by the same company that owns or controls us.

Non-affiliated third party means a company that is not an affiliate of ours.

Information We Collect

Nuevo Communications collects, retains and uses information when we believe it would be useful in providing products, services and other opportunities to you or to better understand your needs. Information collected and stored by Nuevo is used for specific business purposes to protect and administer your personal accounts and transactions. We collect certain information to comply with laws and regulations.

We collect nonpublic personal information about you from the following sources:

• Information we receive from you on applications or other forms, such as your name, address, social security number, or tax id;
• Information about your transactions with us, our affiliates or others, such as your account balance, payment history, parties to transactions and credit card usage;
• Information we receive from a consumer reporting agency such as your creditworthiness and credit history.

Information We Share

We may disclose nonpublic personal information about you to our affiliates and to nonaffiliated third parties, such as credit reporting agencies, federal and state regulators, in order to do business with you or as permitted by law.

We may also share nonpublic personal information with companies that perform services on our behalf, such as data processors and service providers. These business partners contractually agree to keep your information confidential and not to use it for any other purpose.

If you decide to close your account or become an inactive customer, we will continue to follow the privacy policies and practices as described in this notice.

Confidentiality and Security

Nuevo Communications has procedures in place to limit access to your personal information to those employees with a business reason for knowing such information. We educate our employees about the importance of confidentiality and customer privacy. We maintain physical, electronic and procedural security safeguards that comply with federal regulations to guard your nonpublic personal information.

Maintaining the accuracy of nonpublic personal information is very important. We have procedures to help ensure that your personal information is accurate, current and complete. We also have procedures to correct inaccurate information in a timely manner. Please contact us if you discover any information we have about you is incorrect